I can't recommend this place enough. This is my first and probably last review but I just had to share my experience. Our check engine light turned on as we were driving from Memphis to Nashville and we stopped off to have it checked up on. Never having been to this area before, we didn't exactly know what to expect. But every single employee of this store as well as all of the other patrons were absolutely lovely. They were straight up with us about the condition of our car and the price of the repairs, and when they discovered that more work might be necessary, tried very hard to arrange alternative transportation to Nashville for us. Ultimately Michael ended up driving us to a cheap motel down the street and recommended some things we might want to do while we waited for the prognosis on our vehicle. They really made our terrible experience as enjoyable as possible. Please for your own sake don't go to any other car repair shop in Jackson, none of them could possibly be as good as this one. - Jake G.
Old Hickory came highly recommended to me six years ago and they haven't disappointed our family yet. They have always beaten the price others have quoted and are very fair. Problems have been resolved successfully and comprehensively at at good price. What more could you ask for in an auto mechanic? - Sean F.
The best mechanics you can hope for. I am in the army and was driving through Jackson when my heater core burst. I called them and unfortunately they couldn't fix it that day due to it being a 7 hour job but they did a bypass and filled me up with antifreeze so I could get where I was going. Fast, friendly, and they didn't charge me a dime. If they were in my home town I would use them for everything. The world needs more people like these folks. God bless - Donathan K.
Thank you Old Hickory! We had a great experience stopping on our way through town. They were not able to address the problem but the friendliness and professionalism was not lost on us. Josh was great. I'd hire that guy in a minute. - Graham C.
On this past 4th of July weekend our Jeep broke down near Exit 143 on Hwy I-40 South of Nashville and was towed (Thanks to AAA) 65 miles South to the Old Hickory Car Care (AAA Approved) in Jackson, TN. Upon arrival, Mr. Ragan (Proprietor) immediately asked his top technician to diagnose the matter. Within 30 minutes the technician determined the problem which resulted in us leaving our vehicle there over the weekend because of the upcoming holiday.
We gladly accepted that proposal and agreed to their suggested fix. We also agreed on a price and our Jeep was ready within the next work day after the holiday. Wow! "Great Service" on a "hand shake"....We're not use to this type of customer care in our local area.
Their customer service convinced us that "Old Hickory Car Care" certainly lives up to their name "Car Care." Thank You Mr. Ragan and a big THANKS to your staff, from the front desk to the technicians in the back room. They are all very professional and caring. - Customer Review