On this past 4th of July weekend our Jeep broke down near Exit 143 on Hwy I-40 South of Nashville and was towed (Thanks to AAA) 65 miles South to the Old Hickory Car Care (AAA Approved) in Jackson, TN. Upon arrival, Mr. Ragan (Proprietor) immediately asked his top technician to diagnose the matter. Within 30 minutes the technician determined the problem which resulted in us leaving our vehicle there over the weekend because of the upcoming holiday.
We gladly accepted that proposal and agreed to their suggested fix. We also agreed on a price and our Jeep was ready within the next work day after the holiday. Wow! "Great Service" on a "hand shake"....We're not use to this type of customer care in our local area.
Their customer service convinced us that "Old Hickory Car Care" certainly lives up to their name "Car Care." Thank You Mr. Ragan and a big THANKS to your staff, from the front desk to the technicians in the back room. They are all very professional and caring. - Customer Review